Please browse through our most frequently asked questions.  If your question is not answered, feel free to fill out our contact form by clicking here.

If I have a card with an activation code. How do I redeem my membership?

On the back of your card there will be an activation code with a series of numbers and/or letters. You will use this to activate your subscription. 
To activate:
Go to and enter that code.  If there are zeros (0) in your activation code, you will need to enter those as well. 
Once you enter the code, you will be asked to create a username and password for the site. After that is complete you can begin watching videos immediately. 
If you are already a member, contact us so that we can manually add that membership on for you.

What should I do if I can't remember my username or password?

No problem. Click here to reset it now. Alternatively, on the header above, just below the sign in area, press “Forgot username or password?”. Follow the directions to have your username and/or password e-mailed to you. You will need to remember and have access to the e-mail you originally signed up with. If you do not know this, or want us to reset it for you, please contact customer support. 

Important Note: If you do not see the password reset in your inbox, please check your spam folder.

I submitted a password reset but have not gotten an e-mail yet.

Sometimes the password reset e-mails get snagged by spam folders. If you check there, you should find it. You can also contact us and we can reset it for you.

I have filled out the contact form and haven’t heard back from you.

We respond to everyone within 2-business days. The most common reasons for a lack of response are:

  1. Due to a typo on the e-mail adress when the form was filled out. If you haven't heard back, fill out the form again and double check the e-mail address before submitting.
  2. Our response was filtered by your spam blocker. Be sure to check your spam folder for our response if you haven’t heard back.
  3. If you are a member and used the contact form while signed in, this could be due to an out-of-date e-mail in our system. Be sure your e-mail is up to date in your member area.

In any of these cases, feel free to e-mail us directly at with your question and we will respond as soon as we can.

What is the minimum connection speed I need?

Because we do offer video content, this site is not for those who have a dial up connection. We offer many bitrates so you can play the videos at a variety of connection speeds. Our player will automatically adjust to your speed or you can manually change it with the player controls. 
Here are the various resolutions we offer and the corresponding connection speeds you will need for optimal viewing. To check your connection speed, we recommend
Download speed:

  • .5 - .6 Mbps - low resolution
  • .6 - .9 Mbps - medium resolution
  • .9 - 1.2 Mbps - high resolution
  • 1.2 Mbps and up -  high definition

We recommend viewing some of the videos in the Free Video section prior to subscribing to determine if they play to your satisfaction, given your connection speed.

Do memberships automatically renew? What is your cancellation policy?

Yes, both monthly and annual subscriptions automatically renew each month/year. But you can cancel with us at any time. We will stop your automatic payments so that you will not be billed again (your membership will end when your current month or year is up). You can cancel in your Member Area or by filling out the contact form on our site.

How do I cancel my membership?

You may cancel your membership at anytime. Sign in and go to your Member Area (top navigation). Click on Membership. Click on Cancel Membership. Alternately, you can click here to go directly to the cancel membership screen.


Your cancellation will be processed within 2 business days.

We do not offer partial month refunds. There are no refunds on annual memberships. Your subscription access will stop at the end of your term and not renew. Please see our terms and conditions for our refund policy.

What is your refund policy?

We do not offer refunds on any of our subscriptions. If you are a member, your subscription access will stop at the end of your cycle and not renew should you cancel your membership. You can cancel or renew at anytime.

What payment methods are accepted?

Solution Graphics



We use PayPal to handle payments.  They accept a variety of the most popular payment methods.

  • VISA
  • MasterCard
  • American Express
  • Discover
  • E-check


How do I know that my payment information is secure?

Our payment processing center ensures that your credit card information is safe and secure and that your email address will never be used for any marketing or third party use. uses only credited and internationally recognized partners for the protection and security of our subscribers. If you have any concerns about your information, feel free to contact customer support

I don’t have PayPal. Can I pay with my credit card?

Of course! When you are directed to pay, if the PayPal login shows up, you can bypass it by clicking on “No PayPal account? Pay using your credit or debit card”  No PayPal account is needed.

The look of the checkout will vary depending on your browser, but here is an example of where you will find it:

Pay with credit card

I am having issues processing my payment online. Can I pay by phone?

Yes, you have 4 options when puchasing over the phone (below). We are unable to setup recuuring payments over the phone, however. If you are interested, please contact to set that up.

The following memberships can be purchased over the phone:

1 Month - $29.99
3 Months - $89.97
6 Months - $179.94
1 Year  - $299.99

DVDs can also be purchased over the phone as well.

How Do I Change My Credit Card?

To change your credit card, please follow the instructions found by clicking here.

Do you provide educational discounts to the site?

Yes we do! Students who are currently enrolled in an equine studies program or belong to an educational organization such as IHSA, IEA, USPC, etc. qualify for a discount coupon code for an annual membership. Coaches who train at least one rider who is a member of an educational organization also qualify for this discount. (Coaches do not necessarily need to belong to the organization or school themselves, but at least one rider does). Once you qualify, the discount can be given to anyone, even if they are not associated with any educational organization. Annual Memberships will be discounted to $99 per year (67% off) for qualifying individuals. For more information, go to our EDU page by clicking here.

I have a specific issue and need help finding a video that addresses it. Can you help with that?

We do offer a video concierge service. Tell us what you are looking for, or what issue you are trying to solve, and we will do our best to find a video to help. Click here to go directly to the form to fill out your request.

I received a gift membership. How do I redeem it?

If you received the gift by e-mail, there will be a link you can click to redeem your gift. If you can't click the link, then you should copy and paste it in your browser.  

If you got a gift card, go to and enter the activation code located on the back of the card.

If you are already a paid member of the site, you will not be able to redeem your gift. If this is the case, then please contact us and we can add it on manually for you, or refund the person who gave you the gift if you have a Lifetime Membership.

I ordered a DVD and didn't receive it, or it arrived damaged.

E-mail with your name and what you ordered and we will help you track your package or send you replacement DVDs.

How do I become a member?

To learn more about our membership programs, feel free to visit our Subscription Options Page for an inside look at what we have to offer. If you are ready to join now, then simply click on the membership level you want below and it will be added to your cart.

Annual Membership $299.99 - Get 12 Months for the Price of 10!

Monthly Membership $29.99

How do I give a membership as a gift?

A membership to is a great gift for any occasion. Click here for full details on our gift memberships. 

I just want to join for a month. Can I do that?

You have two options to do this:

  1. You can join on a monthly basis and cancel recurring payments with us after you sign up. You will be able to enjoy your full month on the site and not be billed again.
  2. You can buy yourself a 1-Month Gift Subscription. These do not automatically renew.

I bought a gift subscription for myself but I don’t see how to redeem it.

Our system takes about 2 hours to process the gift subscription. At that time you will receive an e-mail with a redemption code (sent to the e-mail you specified). If you do not see it, please check your spam folder.

Can I download a video to watch on my computer?

For copyright purposes, the videos are not available for download. They can be viewed online only, but we do stream all videos to help provide a seamless viewing experience for almost any connection speed.

Can I preview a video before becoming a member?

Yes. All of our videos have previews, except the free videos, which you can watch in their entirety. You can also check out our Free Video of the Month to see an example of our full length content.

How do I submit a question to your panel of experts?

You can submit a question by clicking here and filling out the form. This service is available to Monthly, Annual, and Lifetime Members of Previous "Ask the Experts" Q&A can be found on our blog.

How do I contact technical support?

If you encounter any problems, please contact our technical support team using our contact form. We will respond within 24 hours of your request.

Do you have an affiliate program?

Yes we do. You can learn about it on our affiliate page. If you are interested in the program, contact and we will get you all set up.

How can I find out if Bernie is doing a clinic in my area?

Click here to view his clinic calendar. If you click on "Agenda" in the top right corner, it will allow you to browse his clinics to see if one is coming to a town near you.

Bernie's Clinic Calendar

I am having an issue watching a video.

If a video(s) is giving you trouble, fill out our contact form and let us know which one so we can check into it for you. Any specific details you can provide (links, description of what is happening, browser you are using, etc) will help us diagnose the issue.

I use Internet Explorer and the "Logout" disappears at the top when I login. How can I logout?

Depending on your cookie settings, logout may disappear at the top of the page when you login using Internet Explorer. If this happens, you can also logout at the bottom of each page. 

Here is an image of where you will find Log Out in the footer.



Do you have a number to contact you?

We don’t have a main operator. But if you fill out the contact form with your specific question, we will e-mail you back with a response and a number to call should you have any further questions. We find that most all inquiries can be resolved via e-mail, so just let us know your issue in detail when you fill out the contact form so we can attend to it right away.